Frequently Asked Questions

How Do I Contact NCAA Publishing?

You can phone us at 1-888-388-9748 or fax at 317-899-7496. Mail correspondence can be sent to the following address:

NCAA Publishing

P.O. Box 361147

Indianapolis, IN 46236-5323

Finding the item:

There are two ways to search for an item through the website. You can click on any one of the nine tabs labeled "NCAA News" through "Videocassettes" to find an item by category. You can also use our search engine, located on the home page. Type a keyword from the item for which you are looking and click on the search button. A new screen will come up listing the search results. If the item is not yet available, you can still place it on order. We will ship the item to you as soon as it arrives at our warehouse. Anticipated arrival dates are listed in each item description. If the item you want is not listed on the website, contact NCAA Publishing for further assistance.

Publication Availability:

Publications are released and available throughout the calendar year. If an item is not available at the time you place an order, it will be placed into backorder status and automatically released when the item becomes available.

Adding the item to your shopping cart:

When you locate an item you want to purchase, click on the "Add to Cart" button, and this item will automatically be added to your shopping cart. Items in your shopping cart will stay there until you either complete the order or delete the item(s) our of your shopping cart. When you are finished shopping, click either on the shopping cart icon or the "View Cart" button that appears next to each item.

Your shopping cart: The next screen shows all items currently in your shopping cart. If you wish to remove an item from your shopping cart, simply click the delete button next to the item. If you need to change the quantity selected, simply change the amount and click on the "Update" button. When you are ready to complete your order, click on the "Checkout" button.

Billing/Shipping Information:

On the next screen, please complete your billing and shipping addresses. If both are identical, please click on the button labeled "Same as Billing." Any field with an asterisk must be completed. Click on the "Continue" button. (Please note that orders shipping to non-United States destinations may have additional shipping added. These orders should be placed by phone, fax, or mail. Contact NCAA Publishing at 888-388-9748 for more information.)

Payment Information:

Please prepay for orders by using a major credit card. On the payment information screen, please review the shipping address (if this address is incorrect, please return to your shopping cart by clicking the shopping cart icon, and click the "Checkout" button, which will take you back to the billing/shipping information screen to make changes). Please choose a method of shipment. The following chart depicts shipping charges for all non-rush, standard ground orders shipping to a U.S. destination. For rush orders, or orders that require overnight and 2nd Day shipping, please do not order online. Call Customer Service at 1-888-388-9748.

Merchandise Subtotal Standard Shipping Charge

$0 - $25.00 $8.35

$25.01 - $40.00 $10.45

$40.01 - $55.00 $12.55

$55.01 - $75.00 $17.80

$75.01 - $95.00 $19.90

$95.01 - $135.00 $22.00

$135.01 - $175.00 $24.10

$175.01 - $250.00 $27.25

$250.01 - $500.00 $30.40

$500.01 & Up 6% of merchandise total

Next, choose your method of payment. We currently accept Visa, MasterCard, American Express, and Discover credit cards. Your credit card will be charged at the time the order is placed.

Completing the order:When you are ready to submit the order, click on the "Purchase" button. If the order was successfully submitted, you will receive an order confirmation page with your billing information, order charges, and order number. Please keep this page for your records.

Can I check the order history on the website?

You can check the status of your order and your order history by clicking on the folder icon called "Order History" in the upper right-hand corner of any screen. The order history page will show details such as order number, date, time, status, payment type, and total dollar amount for all orders placed on this website.

How do I can or change my order?

If you need to change or cancel an order, please contact NCAA Publishing at 1-888-388-9748 as soon as possible. The website does not allow the user to make any changes to an order after it is submitted.

Can I pay by check or money order?

The NCAA only accepts orders placed by credit card. We currently accept Visa, MasterCard, American Express, and Discover.

Who do I call for billing inquiries?

If you have any questions regarding order charges, please contact NCAAPublishing at 1-888-388-9748.

Can merchandise be returned?

The NCAA is a non-profit publishing service that is unable to accept publication returns. If an item has been put on backorder, it is possible to cancel prior to shipment by calling NCAA Publishing at 1-888-388-9748.

Can I ship an order outside of the United States?

At this time, international orders cannot be placed via the website. These orders should be placed by phone, fax, email, or mail only. Contact NCAA Publishing for more information at 1-888-388-9748.

When can I expect to receive my order?

Orders are shipped from Indianapolis as soon as the items are available. We will ship and backorder, meaning we will ship items as they are available. All orders are processed within 24 hours (provided that at least one item is in stock at the time the order is placed). U.S. shipments are sent via UPS Ground for all standard ground, non-rush orders. The expected delivery times are listed below:

1 to 2 days
Illinois, Indiana, Kentucky, Michigan,&Ohio

2 to 3 days
Alabama, Arkansas, Delaware, Georgia, Iowa, Maryland,Mississippi, Missouri, New Jersey, North Carolina, Pennsylvania, South Carolina,Tennessee, Virginia, West Virginia,&Wisconsin

3 to 4 days
Connecticut, Florida, Kansas, Louisiana, Massachusetts,Minnesota, Nebraska, New Hampshire, New York, North Dakota, Oklahoma, Rhode Island, South Dakota,&Vermont

4 to 5 days
Colorado, Maine, Montana, New Mexico, Texas, Utah,&Wyoming

5 to 6 days
Alaska, Arizona, California, Hawaii, Idaho, Nevada, Oregon,&Washington

How is the website best viewed?

The best way to view our website is with a screen resolution of 800 x 600pixels or higher and more than 256 colors.

What are the privacy policies of this website?

The Internet, Privacy, and NCAA Publishing

The Internet contains a wealth of information; unfortunately, it may also contain personal details about you that you don't want everyone to know. For example, your real name (lots of people on the Internet use aliases, alter egos, or nicknames), street address, phone number, or email address. When you go online, websites you visit may be gathering information about you without your knowledge. At NCAA Publishing strives to help our customers protect their privacy while using our services.

NCAA Publishing's Privacy Policy

NCAA Publishing's privacy policy is to respect and protect the privacy of our users. This policy statement tells you how we collect information from you and how we use it. Using the Internet should be a fun experience, and we want to help you make it so.

The information you provide is not shared among the NCAA Network websites, as it is our goal to make your visits to our website easy and enjoyable. Also, be assured that the NCAA will not disclose your personal information to third parties without your consent. The NCAA may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury or interference with (either intentionally or unintentionally)the NCAA's rights or property, other users, or anyone else that could be harmed by such activities. NCAA Publishing may disclose user information when we believe in good faith that the law requires it.

There are cases where NCAA Publishing may ask you for personal information such as your name, address, and email address. For example, we request personal information when you place orders or for services that require registration or subscription. NCAA Publishing needs to collect this information for fulfilling orders as well as federal, state, and local laws, and/or editorial and feedback solicitation purposes.

In case you change your mind or some personal information changes (such as your ZIP code), we will endeavor to provide a way to correct, update, or remove the personal data you give us. You can do this by modifying your profile on main page of the NCAA publishing home page.

Use of IP Addresses

An IP address is a number that's automatically assigned to your computer whenever you're surfing the Web. Web servers - the big computers that "serve up" Web pages - automatically identify your computer by its IP address.

NCAA Publishing collects IP addresses for the purposes of system administration and to audit the use of our site. When guests request pages from Our NCAA Network sites, our servers log the guests' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a user's session will be logged, but the user remains anonymous to us. We can and will use IP addresses to identify a user when we feel it is necessary to enforce compliance with our house rules or terms of service or to protect our service, site, customers, or others.

Use of Cookies

What are cookies?

Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes. Cookies make Web-surfing easier for you by saving your preferences while you're at our site. We never save passwords or credit card information in cookies. The use of cookies is an industry standard - you'll find them at most major Web sites.

By showing how and when guests use a site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our users needs. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of the our service will not function properly or may be considerably slower if you refuse cookies.

Links to Other Websites

Users should be aware that when they are on the NCAA Publishing Network, they could be directed to other websites that are beyond our control. These others sites may send their own cookies to users, collect data, or solicit personal information.

Please keep in mind that whenever you give out personal information online -for example, via message boards or chat - that information can be collected and used by people you don't know. While we strive to protect users' personal information and privacy, we cannot guarantee the security of any information you disclose online, and you do so at your own risk.

Our policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control, and is not to be applied in any manner contrary to applicable law or governmental regulation.

Security

The importance of security for all personally identifiable information associated with our guests is of utmost concern to us. We exercise great care in providing secure transmission of your information from your PC to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be100% secure. As a result, while we strive to protect your personal information, we can't ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. Once we receive your transmission, we make our best effort to ensure its security on our systems. When credit card information is transmitted we use industry standard,SSL (secure socket layer) encryption.

Your NCAA Publishing account is password-protected so that only you can access it and view the member information relevant to the account. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or email. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information.

Remember to sign out of your NCAA Publishing Account and close your browser window when you have finished your work. This is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.

Your Acceptance of These Terms

By using this site, you signify your consent to NCAA Publishing's Privacy Policy. If you do not agree to this policy, please do not use our websites. Your continued use of the website following the posting of changes to these terms will mean you accept those changes.