Frequently Asked Questions
How Do I Contact NCAA Publishing?
You
can phone us at 1-888-388-9748 or fax at 317-899-7496. Orders paid by check or
money order and all other mail correspondence can be sent to the following
address:
NCAA
Publishing
How Do I Place An Order?
Downloadable
Order Form Now Available: If you would like to place an order with a check or
money order, please download our order form and mail it to NCAA Publishing.
Finding the item:
There
are two ways to search for an item through the website. You can click on any
one of the nine tabs labeled "NCAA News" through
"Videocassettes" to find an item by category. You can also use our
search engine, located on the home page. Type a keyword from the item for which
you are looking and click on the search button. A new screen will come up
listing the search results. If the item is not yet available, you can still
place it on order. We will ship the item to you as soon as it arrives at our
warehouse. Anticipated arrival dates are listed in each item description. If
the item you want is not listed on the website, contact NCAA Publishing for
further assistance.
Publication Availability:
Publications
are released and available throughout the calendar year. If an item is not
available at the time you place an order, it will be placed into backorder
status and automatically released when the item becomes available.
Adding the item to your shopping cart:
When
you locate an item you want to purchase, click on the "Add to Cart"
button, and this item will automatically be added to your shopping cart. Items
in your shopping cart will stay there until you either complete the order or
delete the item(s) our of your shopping cart. When you are finished shopping, click
either on the shopping cart icon or the "View Cart" button that
appears next to each item.
Your shopping cart: The next screen shows all
items currently in your shopping cart. If you wish to remove an item from your
shopping cart, simply click the delete button next to the item. If you need to
change the quantity selected, simply change the amount and click on the
"Update" button. When you are ready to complete your order, click on
the "Checkout" button.
Billing/Shipping Information:
On
the next screen, please complete your billing and shipping addresses. If both
are identical, please click on the button labeled "Same as Billing."
Any field with an asterisk must be completed. Click on the "Continue"
button. (Please note that orders shipping to non-United States destinations may
have additional shipping added. These orders should be placed by phone, fax, or
mail. Contact NCAA Publishing at 888-388-9748 for more information.)
Payment Information:
Guests
- please prepay for orders by using a major credit card. NCAA member schools -
you may be billed by using a purchase order number (must be logged on to the
website), or you may also prepay for orders by using a major credit card. On
the payment information screen, please review the shipping address (if this
address is incorrect, please return to your shopping cart by clicking the
shopping cart icon, and click the "Checkout" button, which will take
you back to the billing/shipping information screen to make changes). Please
choose a method of shipment. The following chart depicts shipping charges for
all non-rush, standard ground orders shipping to a
Merchandise
Subtotal Standard Shipping Charge
$0
- $25.00 $7.95
$25.01
- $40.00 $9.95
$40.01
- $55.00 $11.95
$55.01
- $75.00 $16.95
$75.01
- $95.00 $18.95
$95.01
- $135.00 $20.95
$135.01
- $175.00 $22.95
$175.01
- $250.00 $25.95
$250.01
- $500.00 $28.95
$500.01
- $5000.005% of merchandise total
Over
$5000.00Free shipping
Next,
choose your method of payment. NCAA member schools may pay by purchaseorder or
credit card. When paying with a purchase order, you must be logged inwith a
valid member number. Please indicate the purchase order number and
theindividual authorized to use a purchase order. It is not necessary to
provide uswith a copy of the official purchase order; however, if you choose to
do so,please indicate thatit is a confirming order only. If this is not stated
on thepurchase order, an additional order will be placed. Non-members must pay
bycredit card on the website, although we do accept checks and money orders
mailedto our address listed above. Please do not send cash. We currently accept
Visa,MasterCard, American Express, and Discover credit cards. Your credit card
willbe charged at the time the order is placed.
Completing the order:When you are ready to submit
the order, click onthe "Purchase" button. If the order was
successfully submitted, you will receivean order confirmation page with your
billing information, order charges, andorder number. Please keep this page for
your records.
Can I check the order history on the website?
You
can check the status of your order and your order history by clicking onthe
folder icon called "Order History" in the upper right-hand corner of
anyscreen. The order history page will show details such as order number,
date,time, status, payment type, and total dollar amount for all orders placed
onthis website.
How do I can or change my order?
If
you need to change or cancel an order, please contact NCAA Publishing
at1-888-388-9748 as soon as possible. The website does not allow the user to
makeany changes to an order after it is submitted.
Can I pay by check or money order?
Checks
or money orders should be mailed with your order form to the NCAAPublishing,
Who do I call for billing inquiries?
If
you have any questions regarding order charges, please contact NCAAPublishing
at 1-888-388-9748.
Can merchandise be returned?
The
NCAA is a non-profit publishing service that is unable to acceptpublication
returns. If an item has been put on backorder, it is possible tocancel prior to
shipment by calling NCAA Publishing at 1-888-388-9748.
Can I ship an order outside of the
At
this time, international orders cannot be placed via the website. Theseorders
should be placed by phone, fax, email, or mail only. Contact NCAAPublishing for
more information at 1-888-388-9748.
When can I expect to receive my order?
Orders
are shipped from
1
to 2 days
2
to 3 days
Alabama, Arkansas, Delaware, Georgia, Iowa, Maryland,Mississippi, Missouri, New
Jersey, North Carolina, Pennsylvania, South Carolina,Tennessee, Virginia, West
Virginia,&Wisconsin
3
to 4 days
Connecticut, Florida, Kansas, Louisiana, Massachusetts,Minnesota, Nebraska, New
Hampshire, New York, North Dakota, Oklahoma, RhodeIsland, South
Dakota,&Vermont
4
to 5 days
5
to 6 days
How is the website best viewed?
The
best way to view our website is with a screen resolution of 800 x 600pixels or
higher and more than 256 colors.
What are the privacy policies of this website?
The Internet, Privacy, and NCAA Publishing
The
Internet contains a wealth of information; unfortunately, it may alsocontain
personal details about you that you don't want everyone to know. Forexample,
your real name (lots of people on the Internet use aliases, alter egos,or
nicknames), street address, phone number, or email address. When you goonline,
websites you visit may be gathering information about you without
yourknowledge. At NCAA Publishing strives to help our customers protect
theirprivacy while using our services.
NCAA Publishing's Privacy Policy
NCAA
Publishing's privacy policy is to respect and protect the privacy of ourusers.
This policy statement tells you how we collect information from you andhow we
use it. Using the Internet should be a fun experience, and we want tohelp you
make it so.
The
information you provide is not shared among the NCAA Network websites, asit is
our goal to make your visits to our website easy and enjoyable. Also, beassured
that the NCAA will not disclose your personal information to thirdparties
without your consent. The NCAA may disclose user information in specialcases
when we have reason to believe that disclosing this information isnecessary to
identify, contact, or bring legal action against someone who may becausing
injury or interference with (either intentionally or unintentionally)the NCAA's
rights or property, other users, or anyone else that could be harmedby such
activities. NCAA Publishing may disclose user information when webelieve in
good faith that the law requires it.
There
are cases where NCAA Publishing may ask you for personal informationsuch as
your name, address, and email address. For example, we request
personalinformation when you place orders or for services that require
registration orsubscription. NCAA Publishing needs to collect this information
for fulfillingorders as well as federal, state, and local laws, and/or
editorial and feedbacksolicitation purposes.
In
case you change your mind or some personal information changes (such asyour ZIP
code), we will endeavor to provide a way to correct, update, or removethe
personal data you give us. You can do this by modifying your profile on
mainpage of the NCAA publishing home page.
Use of IP Addresses
An
IP address is a number that's automatically assigned to your computerwhenever
you're surfing the Web. Web servers - the big computers that "serve
up"Web pages - automatically identify your computer by its IP address.
NCAA
Publishing collects IP addresses for the purposes of systemadministration and
to audit the use of our site. When guests request pages fromOur NCAA Network
sites, our servers log the guests' IP addresses. We do notnormally link IP
addresses to anything personally identifiable, which means thata user's session
will be logged, but the user remains anonymous to us. We canand will use IP
addresses to identify a user when we feel it is necessary toenforce compliance
with our house rules or terms of service or to protect ourservice, site,
customers, or others.
Use of Cookies
What are cookies?
Cookies
are pieces of information that a Web site transfers to anindividual's hard
drive for record-keeping purposes. Cookies make Web-surfingeasier for you by
saving your preferences while you're at our site. We neversave passwords or
credit card information in cookies. The use of cookies is anindustry standard -
you'll find them at most major Web sites.
By
showing how and when guests use a site, cookies help us see which areasare
popular and which are not. Many improvements and updates to the site arebased
on such data as total number of visitors and pages viewed. Thisinformation is
most easily tracked with cookies. We use the information fromcookies to provide
services better tailored to our users needs. Most browsersare initially set up
to accept cookies. You can reset your browser to refuse allcookies or indicate
when a cookie is being sent. However, note that some partsof the our service
will not function properly or may be considerably slower ifyou refuse cookies.
Links to Other Websites
Users
should be aware that when they are on the NCAA Publishing Network, theycould be
directed to other websites that are beyond our control. These otherssites may
send their own cookies to users, collect data, or solicit personalinformation.
Please
keep in mind that whenever you give out personal information online -for
example, via message boards or chat - that information can be collected andused
by people you don't know. While we strive to protect users' personalinformation
and privacy, we cannot guarantee the security of any information youdisclose
online, and you do so at your own risk.
Our
policy does not extend to anything that is inherent in the operation ofthe
Internet, and therefore beyond our control, and is not to be applied in
anymanner contrary to applicable law or governmental regulation.
Security
The
importance of security for all personally identifiable informationassociated
with our guests is of utmost concern to us. We exercise great care inproviding
secure transmission of your information from your PC to our
servers.Unfortunately, no data transmission over the Internet can be guaranteed
to be100% secure. As a result, while we strive to protect your personal
information,we can't ensure or warrant the security of any information you
transmit to us orfrom our online products or services, and you do so at your
own risk. Once wereceive your transmission, we make our best effort to ensure
its security on oursystems. When credit card information is transmitted we use
industry standard,SSL (secure socket layer) encryption.
Your
NCAA Publishing account is password-protected so that only you canaccess it and
view the member information relevant to the account. We recommendthat you do
not divulge your password to anyone. We will never ask you for yourpassword in
an unsolicited phone call or email. Ultimately, you are responsiblefor
maintaining the secrecy of your passwords and any account information.
Remember
to sign out of your NCAA Publishing Account and close your browserwindow when
you have finished your work. This is to ensure that others cannotaccess your
personal information and correspondence if your computer isaccessible to others
or if you share a computer with someone else or are using acomputer in a public
place like a library or Internet cafe.
Your Acceptance of These Terms
By using this site, you signify your consent to NCAA Publishing's PrivacyPolicy. If you do not agree to this policy, please do not use our websites. Yourcontinued use of the website following the posting of changes to these termswill mean you accept thosechanges.