|
Frequently Asked Questions How Do I Contact NCAA Publishing? You
can phone us at 1-888-388-9748 or fax at 317-899-7496. Orders paid by check or
money order and all other mail correspondence can be sent to the following
address: NCAA
Publishing How Do I Place An Order? Downloadable
Order Form Now Available: If you would like to place an order with a check or
money order, please download our order form and mail it to NCAA Publishing. Finding the item: There
are two ways to search for an item through the website. You can click on any
one of the nine tabs labeled "NCAA News" through
"Videocassettes" to find an item by category. You can also use our
search engine, located on the home page. Type a keyword from the item for which
you are looking and click on the search button. A new screen will come up
listing the search results. If the item is not yet available, you can still
place it on order. We will ship the item to you as soon as it arrives at our
warehouse. Anticipated arrival dates are listed in each item description. If
the item you want is not listed on the website, contact NCAA Publishing for
further assistance. Publication Availability: Publications
are released and available throughout the calendar year. If an item is not
available at the time you place an order, it will be placed into backorder
status and automatically released when the item becomes available. Adding the item to your shopping cart: When
you locate an item you want to purchase, click on the "Add to Cart"
button, and this item will automatically be added to your shopping cart. Items
in your shopping cart will stay there until you either complete the order or
delete the item(s) our of your shopping cart. When you are finished shopping, click
either on the shopping cart icon or the "View Cart" button that
appears next to each item. Your shopping cart: The next screen shows all
items currently in your shopping cart. If you wish to remove an item from your
shopping cart, simply click the delete button next to the item. If you need to
change the quantity selected, simply change the amount and click on the
"Update" button. When you are ready to complete your order, click on
the "Checkout" button. Billing/Shipping Information: On
the next screen, please complete your billing and shipping addresses. If both
are identical, please click on the button labeled "Same as Billing."
Any field with an asterisk must be completed. Click on the "Continue"
button. (Please note that orders shipping to non-United States destinations may
have additional shipping added. These orders should be placed by phone, fax, or
mail. Contact NCAA Publishing at 888-388-9748 for more information.) Payment Information: Guests
- please prepay for orders by using a major credit card. NCAA member schools -
you may be billed by using a purchase order number (must be logged on to the
website), or you may also prepay for orders by using a major credit card. On
the payment information screen, please review the shipping address (if this
address is incorrect, please return to your shopping cart by clicking the
shopping cart icon, and click the "Checkout" button, which will take
you back to the billing/shipping information screen to make changes). Please
choose a method of shipment. The following chart depicts shipping charges for
all non-rush, standard ground orders shipping to a Merchandise
Subtotal Standard Shipping Charge $0
- $25.00 $7.95 $25.01
- $40.00 $9.95 $40.01
- $55.00 $11.95 $55.01
- $75.00 $16.95 $75.01
- $95.00 $18.95 $95.01
- $135.00 $20.95 $135.01
- $175.00 $22.95 $175.01
- $250.00 $25.95 $250.01
- $500.00 $28.95 $500.01
- $5000.005% of merchandise total Over
$5000.00Free shipping Next,
choose your method of payment. NCAA member schools may pay by purchase order or
credit card. When paying with a purchase order, you must be logged in with a
valid member number. Please indicate the purchase order number and
the individual authorized to use a purchase order. It is not necessary to
provide us with a copy of the official purchase order; however, if you choose to
do so,please indicate that it is a confirming order only. If this is not stated
on the purchase order, an additional order will be placed. Non-members must pay
by credit card on the website, although we do accept checks and money orders
mailed to our address listed above. Please do not send cash. We currently accept
Visa,MasterCard, American Express, and Discover credit cards. Your credit card
will be charged at the time the order is placed. Completing the order:When you are ready to submit
the order, click on the "Purchase" button. If the order was
successfully submitted, you will receive an order confirmation page with your
billing information, order charges, and order number. Please keep this page for
your records. Can I check the order history on the website? You
can check the status of your order and your order history by clicking on the
folder icon called "Order History" in the upper right-hand corner of
any screen. The order history page will show details such as order number,
date,time, status, payment type, and total dollar amount for all orders placed
on this website. How do I can or change my order? If
you need to change or cancel an order, please contact NCAA Publishing
at1-888-388-9748 as soon as possible. The website does not allow the user to
make any changes to an order after it is submitted. Can I pay by check or money order? Checks
or money orders should be mailed with your order form to the NCAA Publishing, Who do I call for billing inquiries? If
you have any questions regarding order charges, please contact NCAAPublishing
at 1-888-388-9748. Can merchandise be returned? The
NCAA is a non-profit publishing service that is unable to accept publication
returns. If an item has been put on backorder, it is possible to cancel prior to
shipment by calling NCAA Publishing at 1-888-388-9748. Can I ship an order outside of the At
this time, international orders cannot be placed via the website. These orders
should be placed by phone, fax, email, or mail only. Contact NCAA Publishing for
more information at 1-888-388-9748. When can I expect to receive my order? Orders
are shipped from 1
to 2 days 2
to 3 days 3
to 4 days 4
to 5 days 5
to 6 days How is the website best viewed? The
best way to view our website is with a screen resolution of 800 x 600pixels or
higher and more than 256 colors. What are the privacy policies of this website? The Internet, Privacy, and NCAA Publishing The
Internet contains a wealth of information; unfortunately, it may also contain
personal details about you that you don't want everyone to know. For example,
your real name (lots of people on the Internet use aliases, alter egos,or
nicknames), street address, phone number, or email address. When you go online,
websites you visit may be gathering information about you without
your knowledge. At NCAA Publishing strives to help our customers protect
their privacy while using our services. NCAA Publishing's Privacy Policy NCAA
Publishing's privacy policy is to respect and protect the privacy of our users.
This policy statement tells you how we collect information from you and how we
use it. Using the Internet should be a fun experience, and we want to help you
make it so. The
information you provide is not shared among the NCAA Network websites, as it is
our goal to make your visits to our website easy and enjoyable. Also, be assured
that the NCAA will not disclose your personal information to third parties
without your consent. The NCAA may disclose user information in special cases
when we have reason to believe that disclosing this information is necessary to
identify, contact, or bring legal action against someone who may be causing
injury or interference with (either intentionally or unintentionally)the NCAA's
rights or property, other users, or anyone else that could be harmed by such
activities. NCAA Publishing may disclose user information when we believe in
good faith that the law requires it. There
are cases where NCAA Publishing may ask you for personal information such as
your name, address, and email address. For example, we request
personal information when you place orders or for services that require
registration or subscription. NCAA Publishing needs to collect this information
for fulfilling orders as well as federal, state, and local laws, and/or
editorial and feedback solicitation purposes. In
case you change your mind or some personal information changes (such as your ZIP
code), we will endeavor to provide a way to correct, update, or remove the
personal data you give us. You can do this by modifying your profile on
main page of the NCAA publishing home page. Use of IP Addresses An
IP address is a number that's automatically assigned to your computer whenever
you're surfing the Web. Web servers - the big computers that "serve
up" Web pages - automatically identify your computer by its IP address. NCAA
Publishing collects IP addresses for the purposes of system administration and
to audit the use of our site. When guests request pages from Our NCAA Network
sites, our servers log the guests' IP addresses. We do not normally link IP
addresses to anything personally identifiable, which means that a user's session
will be logged, but the user remains anonymous to us. We can and will use IP
addresses to identify a user when we feel it is necessary to enforce compliance
with our house rules or terms of service or to protect our service, site,
customers, or others. Use of Cookies What are cookies? Cookies
are pieces of information that a Web site transfers to an individual's hard
drive for record-keeping purposes. Cookies make Web-surfing easier for you by
saving your preferences while you're at our site. We never save passwords or
credit card information in cookies. The use of cookies is an industry standard -
you'll find them at most major Web sites. By
showing how and when guests use a site, cookies help us see which areas are
popular and which are not. Many improvements and updates to the site are based
on such data as total number of visitors and pages viewed. This information is
most easily tracked with cookies. We use the information from cookies to provide
services better tailored to our users needs. Most browsers are initially set up
to accept cookies. You can reset your browser to refuse all cookies or indicate
when a cookie is being sent. However, note that some parts of the our service
will not function properly or may be considerably slower if you refuse cookies. Links to Other Websites Users
should be aware that when they are on the NCAA Publishing Network, they could be
directed to other websites that are beyond our control. These others sites may
send their own cookies to users, collect data, or solicit personal information. Please
keep in mind that whenever you give out personal information online -for
example, via message boards or chat - that information can be collected and used
by people you don't know. While we strive to protect users' personal information
and privacy, we cannot guarantee the security of any information you disclose
online, and you do so at your own risk. Our
policy does not extend to anything that is inherent in the operation of the
Internet, and therefore beyond our control, and is not to be applied in
any manner contrary to applicable law or governmental regulation. Security The
importance of security for all personally identifiable information associated
with our guests is of utmost concern to us. We exercise great care in providing
secure transmission of your information from your PC to our
servers. Unfortunately, no data transmission over the Internet can be guaranteed
to be100% secure. As a result, while we strive to protect your personal
information,we can't ensure or warrant the security of any information you
transmit to us or from our online products or services, and you do so at your
own risk. Once we receive your transmission, we make our best effort to ensure
its security on our systems. When credit card information is transmitted we use
industry standard,SSL (secure socket layer) encryption. Your
NCAA Publishing account is password-protected so that only you can access it and
view the member information relevant to the account. We recommend that you do
not divulge your password to anyone. We will never ask you for your password in
an unsolicited phone call or email. Ultimately, you are responsible for
maintaining the secrecy of your passwords and any account information. Remember
to sign out of your NCAA Publishing Account and close your browser window when
you have finished your work. This is to ensure that others cannot access your
personal information and correspondence if your computer is accessible to others
or if you share a computer with someone else or are using a computer in a public
place like a library or Internet cafe. Your Acceptance of These Terms By using this site, you signify your consent to NCAA Publishing's Privacy Policy. If you do not agree to this policy, please do not use our websites. Your continued use of the website following the posting of changes to these terms will mean you accept those changes. |